CSAT, NPS & scales
Choose a scale and document calculations and limitations.
BESPOKE DESIGN
Satisfaction & customer feedback.
Turn feedback into tracked improvements.
Discuss this project
WORLD ILLUSTRATION · YOUBI CONCEPTTHE NEED BEFORE THE TOOL
Turn feedback into tracked improvements.
After a service, stay or field job, collect structured feedback and identify situations needing review. Results are presented in context.
We start with your content and operations to define a useful response. Designs are validated with you in stages before delivering the agreed scope.
TANGIBLE POSSIBILITIESWhat we can
What we can
create together.
Possibilities selected and specified during scoping.
Campaigns & touchpoints
Define when and from whom to request feedback.
Alerts & follow-up
Flag responses requiring human review.
Period comparisons
Review trends with response counts and consistent rules.
EXPLICIT DELIVERABLESKnow what
Know what
you will receive.
The proposal specifies formats, scope, approval stages and revision terms.
- ✓Feedback questionnaire
- ✓Distribution rules
- ✓Results views
- ✓Scoped action list
Understand
Your business, audiences, content and constraints.
Design
A visual direction and journeys to validate together.
Create
Tangible versions to try, correct and refine.
Deliver
Agreed files, access and support.
The right questions.
Can multiple locations be compared?
Yes, using common calculation rules and location filters. Response volumes and surveyed populations stay visible to interpret differences.
How is the budget defined?
Volume, available content, features and delivery constraints determine the tailored proposal. We define essentials and options together.